Order Processing & Payment
The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website Orders will be processed when all required paperwork and payment has been submitted, received and confirmed by Sossego Design LLC or its agents. The acceptance of a Sossego Design LLC sales order and receipt of partial or payment implies the automatic and unconditional acceptance of the sales order terms and conditions. We mutually agree that a facsimile and/or email signature shall be valid and binding as an original signature.
Payment is accepted via Wire Transfer/ACH, check, or credit card. Guidance for payment submission via mailing address, online payment processing, or bank account details will be provided at time of transaction.
- For orders with a net total of $5,000 or less, payment shall be submitted in full, inclusive of any delivery fees and/or applicable taxes.
- For orders with a net total over $5,000 a 50% deposit shall be submitted to start the order and the balance, inclusive of all delivery fees, paid to release the order from the factory.
- For IN STOCK orders or orders with EXPEDITED freight selected, payment in full is required, irrespective of the net invoice total.
All check payments are to be made payable to Sossego Design LLC. Should a check be provided as payment, an order will be generated once funds have cleared. In the event of a returned check, a Non-Sufficient Funds (NSF) fee of fifty USD ($50) will be applied to the order.
Order Cancellation or Amendments
All made-to-order goods are custom and non-returnable. Standard orders are not cancelable after three (3) calendar days from receipt of purchase order or payment, whichever happens first. If an order is canceled or amended within three (3) calendar days, a twenty-five percent (25%) fee will apply. In-Stock items may not be canceled or amended once payment has been received.
Orders cannot be canceled or amended once production has begun. Production refers to the acceptance and processing of a purchase order, the procurement, processing, or manipulation of components and materials for said purchase order. In the event of an exception, any changes made to a purchase order after its factory confirmation, either to production specifications or dimensions, may increase the lead time and alter pricing. No changes will be accepted after three (3) calendar days from payment remittance.
Change orders must be submitted in writing via the current means available. Once received, reviewed, and approved, a signed copy of the amended order must be provided to release production holds and move forward with the requested changes
Customer’s Own Material (COM/COL)
All COM/COL requirements are issued in imperial measurements for solid, non-repeat coverings. It is the Purchaser’s responsibility to provide the COM/COL specifics, confirm quantity requirements and measurement conversions, provide memo(s) for approval and ship approved COM/COL’s to the US address provided by Sossego Design LLC upon memo approval.
In the event of a covering with a repeat, the factory will take creative license to upholster the furniture as they see fit. Should this require additional COM/COL, it will be the Purchaser’s responsibility to send additional quantities as expeditiously as possible, at cost to the Purchaser. Should the Purchaser wish to specify application of any COM/COL with a pattern, repeat or railroading, a drawing must accompany the signed purchase order. Please note additional quantities may be required than originally quoted.
It is the responsibility of the Purchaser, or Agent thereof, to inspect the COM/COL for discrepancies, flaws, damage, snags, stains or discoloration to the material prior to shipping to Sossego Design LLC. Sossego Design LLC will not be held responsible for said material if/when noted upon receipt into the factory, nor will Sossego Design LLC be held to previously quoted ship dates due to shipping delays or backorder of replacement COM/COL.
In the event that a COM/COL is noted on your invoice, production will not begin until all materials are received by Sossego Design LLC. Structures will not be assembled prior to receipt of specified COM/COL
Manufacturing Lead Times
It is the Purchaser’s responsibility to confirm all items will fit into access corridors, elevators, stairwells, and hallways. Sossego Design LLC assumes no responsibility for Purchaser negligence in measuring said access prior to submitting payment and purchase order.
Sossego Design LLC will use commercially reasonable efforts to meet anticipated delivery dates, but shall not be held liable for any breach of contract or responsible for any costs or expenses incurred by the Purchaser as a result of delivery delays.
Delivery may occur via local or international courier (UPS, FedEx, DHL), commercial airline or trucking services and may/may not have tracking capabilities. Upon delivery, the Purchaser, receiver or trusted agent, shall immediately inspect merchandise received. Packaging and Product must be inspected to ensure no damage occurred during transit.
Any apparent damage to the packaging and product must be photographed and provided to Sossego Design LLC to process a claim. Sossego Design LLC reserves the right to repair any merchandise that is defective or damaged in transit. In the event a repair cannot be completed, a review for a partial or complete replacement will be made.
The following are required to process a claim:
- Photographs of the damaged item: close up with scale for context and further away to identify where on the product the issue is located
- Photographs of the exterior and interior packaging: note any crushing, dents, dings, puncture marks
- Retain packaging material and any additional evidence against the carrier until instructed otherwise
- Contact Sossego Design LLC with the required images, sales order and/or purchase number, with a brief description of the issue, in writing, within 48 hours of delivery to the address on file for the sales order
If storage is needed, Sossego Design LLC is willing to handle and store all product(s) for (7) seven days, complimentary. Delivery and Storage fees are assessed per item and will vary based on port of call. After the seven day complimentary period, a four percent (or $200, whichever is greater) monthly storage fee of the merchandise list price will be assessed and must be paid prior to the merchandise being released and scheduled for delivery. Sossego Design LLC may store merchandise for a total of (3) three months before further accommodations must be made.
Limited Warranty Against Manufacturer Defects
Sossego Design LLC supports all manufacturer warranties. Literature outlining the warranty is available upon request.
In the event that your merchandise develops a defect within the warranty period from the date of shipment, Sossego Design LLC must be notified in writing immediately, providing the invoice number and/or date of purchase. You also agree to provide photography supporting your claim, or let a representative or Agent of Sossego Design LLC to inspect the claimed defect or return the goods to us at Purchaser’s cost, for examination. Should the manufacturer agree with your claim, they will either repair or replace the defective product at their discretion.